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How mafiacapsa protects your account and payment information

When you open an account with us, your personal data—from your name and email to your deposit history and withdrawal requests—stays secure inside our systems.

Data encryption on all account pagesDANA, OVO, GoPay and QRIS payment safetyYour right to request account changes anytime
mafiacapsa How mafiacapsa protects your account and payment information
GET HELP NOW

Contact us about your privacy rights and data requests

Team online

Live chat support

Open your account menu and select Help. Our support team replies to privacy questions and data-access requests during lobby hours, seven days a week.

Email support channel

Send a privacy request to our data team at [email protected] with your account email and the specific change or deletion you need.

Account settings panel

Log in, navigate to Settings and select Privacy & Data to view what we hold, download your information, or request account deletion.

SECURITY & ACCESS

How we keep your data safe and let you stay in control

Encrypted wallet connections

When you deposit via DANA, OVO, GoPay or QRIS, your payment details are encrypted end-to-end. We never store your full card or wallet credentials on our servers.

Account password and two-factor verification

Your login is protected by your password plus optional SMS verification. If someone tries to access your account from a new device, we send you an alert.

Data retention and automatic cleanup

We keep your account data for as long as your account is active plus 36 months after closure for regulatory purposes. Temporary cookies expire after 90 days unless you refresh them.

Withdrawal verification and fraud checks

Before any payout is released to your DANA, OVO, GoPay or QRIS wallet, our compliance team verifies the amount matches your account balance and the bank details match your ID.

Third-party integrations we use

We partner with payment processors and identity-verification providers to clear deposits and confirm your identity. These partners are bound by strict confidentiality agreements.

Your right to access and delete

At any time, you can request a full download of your personal data or ask us to delete your account. We honour requests within 30 days where local law permits.

Your privacy questions answered

Yes. Open Settings, select Privacy & Data, then choose Download My Information. We'll email you a file with your account details, game history, deposits and withdrawals within seven days. You can also contact our support team via live chat or email [email protected] to request the same.

We keep your account record for 36 months after closure to comply with Indonesian financial reporting rules and detect fraud. After that period, we delete your name, address and payment details. Your anonymised game history may be retained for statistical purposes only.

Your payment method details are encrypted the moment you enter them into our payment form. We don't store your full wallet credentials or card numbers. Only the transaction reference and amount cleared are logged to your account for withdrawal verification and reconciliation.

Yes, we use cookies to remember your login, track your table preferences and measure lobby performance where local law permits. You can disable non-essential cookies in your browser settings, though this may slow down your next login or prevent the lobby from loading your saved game history.

Only our authorised support and compliance staff can view your account data, and only to resolve technical issues, verify deposits, process withdrawals or investigate disputes. Payment processors and identity-verification partners also see limited details—your name, ID and deposit amount—only when necessary to clear transactions.

Closing your account locks it so you can't log in, but your data remains on our servers for 36 months. Requesting account deletion asks us to remove your personal information sooner, though we retain anonymised game records for compliance. Deletion depends on local law and takes up to 30 days to process.

If you deposit or play from inside Indonesia, Indonesian data protection rules and financial regulations apply to your account. Access or eligibility depends on local law. Our privacy policy complies with Indonesian standards for payment security, identity verification and account data retention.