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Our Terms & Conditions Protect Your Account and Payouts

When you open an account with mafiacapsa, you're entering an agreement that covers how deposits and withdrawals work, what happens if there's a dispute, and how your account…

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mafiacapsa Our Terms & Conditions Protect Your Account and Payouts
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How to Contact Us About These Terms

Your questions about how our terms apply to your account are our priority. We've set up multiple ways to reach the team so you can get clarity on payment rules, account restrictions, or disputes without delay. Response times vary by channel, but every inquiry is tracked and logged.

Team online

Live Chat

Open the chat widget in your account lobby. Available during peak hours to answer questions about payment holds, account access, or term clarifications.

Email Support

Send queries to [email protected] with your account number and a clear description of your concern. Expect a response within 24 hours.

Account Settings

Log into your account and navigate to Settings > Terms & Policy to review the full text, your acceptance history, and any amendments we've posted.

ACCOUNT SECURITY & DATA

How We Protect Your Information Under These Terms

Our terms require us to keep your personal data and payment information encrypted and separate from our operational systems.

Data Encryption

All account and payment data travels over SSL/TLS encryption. Deposits and withdrawals are logged in encrypted transaction records you can view anytime in your account history.

Identity Verification

Documents you submit during signup are stored separately from your gaming activity. We only access them to verify deposits match your registered name or to respond to disputes.

Session Management

Your login sessions expire after 30 minutes of inactivity. If you're playing on mobile in Makassar or Denpasar, you can re-authenticate quickly via QRIS or OVO.

Dispute Documentation

Every transaction, chat, and account change is timestamped and retained for dispute investigation. You can request a full transaction report from support anytime.

Account Closure

If you close your account, we retain records for five years to handle chargebacks or regulatory inquiries. After that period, personal data is securely deleted.

Amendment Notification

If we update these terms, we notify you via email and in your account lobby. You have 14 days to accept or request account closure without penalty.

Questions About Your Account Terms

Our FAQ below addresses the most common questions we hear from players about how these terms affect deposits, withdrawals, account access, and what happens if something goes wrong.

Our system flags mismatches before the deposit clears. You'll see a prompt to verify your name or update your account info. Once verified, the deposit posts to your balance. If you're unsure, contact support and we'll walk you through the fix within hours.

Withdrawals via OVO and GoPay typically clear within 1–2 hours once approved. QRIS transfers may take up to 4 hours depending on your bank. Bank transfers can take 1–3 business days. We verify every withdrawal against your account before processing.

Yes. Contact support immediately with your account number and the transaction ID. We'll freeze the account while investigating and pull chat logs, IP records, and device history. Disputes are resolved within 5–7 business days, and we'll refund unauthorized activity once verified.

Verification confirms your identity matches your deposit method. You'll provide a government ID or driver's license during signup or when we flag a large deposit. This protects you from fraud and meets local anti-money-laundering rules. The process takes minutes and is done once.

We'll email you 14 days before any material change takes effect. You can accept them in your account or request closure without penalty. If you don't respond, the new terms apply automatically after 14 days, and you can still close your account.

Yes. Go to Settings > Account > Close Account or email support with your request. We'll process closure within 24 hours, refund any pending balance to your original payment method, and confirm in writing. Your data is then retained for five years per our retention policy.

Email [email protected] or use live chat immediately. Include your account number and describe the suspicious activity. We'll freeze your account, reset your password, and review login history and device access to secure it.

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